Profile

Open Tech SmbA is a Danish consultancy, that can help your business ensure and optimize production performance and system and network administration of information technology.

System and network administration includes tasks, such as

• building a new site from scratch, such as a website, a wired network, a wireless network, an intranet and internet access,
• defining requirements,
• maintaining simplicity,
• choosing vendors,
• buying network, server and other computer hardware,
• ensuring correct wiring and labeling,
• configuring network hardware,
• installing and maintaining operating systems, such as Linux, Unix, Ubuntu, FreeBSD, Red Hat, Debian and more,
• installing and maintaining services, such as Berkeley’s internet naming daemon (BIND) domain name service (DNS), Sendmail mail servers, Apache web servers,
• installing and maintaining applications, such as Open Office,
• installing and maintaining application add-ons, such as Flash and Purity,
• implementing monitoring of services, such as Nagios,
• implementing a customer relation management (CRM) system,
• implementing a trouble ticket (TT) system,
• implementing a content management system (CMS),
• integrating production processes into management systems,
• developing and adding modules to management systems,
• integrating an SMS gateway into management systems and production processes,
• replacing services or hardware,
• migrating critical data,
• accessing corrupt, locked or historic file systems or discs,
• coping with machine crashes and hardware failure,
• surviving major outage, work stoppage and law enforcement search and seizure,
• documenting policies, systems and procedures,
• implementing checklists,
• identifying fundamental problems in your business environment,
• getting projects done,
• keeping systems from being slow,
• avoiding stress,
• conducting risk analysis,
• implementing video and audio surveillance,
• identifying legal obligations,
• identifying security issues,
• implementing a security policy,
• implementing encrypted file systems,
• implementing encrypted communication, such as Pretty Good Privacy (PGP),
• implementing a code of conduct,
• controlling access to the internet, such as blocking certain websites and blocking the use peer to peer file sharing software,
• monitoring network usage,
• working with law enforcement,
• establishing an escalation procedure,
• fixing causes of problems,
• bringing understanding of systems,
• streamlining business processes,
• upgrading servers,
• testing and verifying software compatibility,
• conducting ethical hacking,
• identifying business profile and define corresponding maintenance windows,
• announcing service upgrades and unavailability as appropriate,
• scheduling, plan and conduct maintenance windows,
• identifying candidates for centralization and decentralization,
• identifying candidates for in- and outsourcing,
• administrating electronic mail service,
• administrating network printers,
• managing storage,
• identifying reasons for restores,
• implementing a backup and restore process, that prepares your business for accidental file deletion, disk failure, data corruption, archival, disaster recovery, legal obligations, fiduciary reasons, theft, law enforcement search and seizure,
• conducting restore tests,
• implementing a software depot service,
• installing and administrating web services,
• being a system advocate, and,
• attending management meetings.

Good practice of system and network administration is based on the principles of simplicity, clarity, generality, automation, communication and basics first.

This means, that the best solution is

• the smallest, that solves the entire problem,
• the most straightforward, that can be explained with ease,
• the most reusable open standard, open source or open format, that makes the business most flexible and scalable,
• the most automated, that eliminates tidious repetative human effort,
• the most correct, that meets requirements and expections,
• built on the strongest foundations, that can support future complex development.